Privacy policy

 

Last updated: 23 April 2026

KitchBoom (“we”, “us”, “our”) operates this website and associated services (the “Services”) to provide you with a premium shopping experience.

This Privacy Policy explains how we collect, use and share your personal information when you use our Services or interact with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will take precedence in relation to personal data.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies you or can reasonably be linked to you.

We may collect the following:

  • Contact details – name, billing address, delivery address, telephone number, email address

  • Payment information – payment method details, transaction records and confirmations

  • Account information – login details, preferences and account settings

  • Order information – products viewed, added to basket, purchased, returned or exchanged

  • Communications – messages or enquiries you send to us

  • Device and technical data – IP address, browser type, device information

  • Usage data – how you browse and interact with our website

We do not treat anonymised or de-identified data as personal information.

2. How We Collect Your Information

We collect personal information:

  • Directly from you (e.g. when placing an order or contacting us)

  • Automatically through cookies and similar technologies

  • From service providers acting on our behalf

  • From trusted third parties, where permitted by law

3. How We Use Your Information

We use your personal information to:

Provide Our Services

Process orders, take payments, arrange delivery, manage returns and maintain your account.

Personalise Your Experience

Recommend products and tailor content to reflect your preferences.

Communicate With You

Respond to enquiries and provide customer support.

Marketing

Send you updates, offers and promotions (you can opt out at any time).

Security and Fraud Prevention

Protect our customers, business and website from misuse or unlawful activity.

Legal Compliance

Meet legal obligations and enforce our terms and policies.

4. Sharing Your Information

We may share your personal information with:

  • Service providers (e.g. payment processors, couriers, IT providers, analytics services)

  • Marketing partners to deliver relevant advertising

  • Professional advisers (e.g. legal or financial) where necessary

  • Authorities or regulators where required by law

  • Business partners in connection with a sale, merger or restructuring

We only share information where necessary and ensure appropriate safeguards are in place.

5. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, and you should review their policies before providing any personal information.

6. Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

7. Data Security and Retention

We take appropriate technical and organisational measures to protect your personal information. However, no system is completely secure.

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting or regulatory requirements.

8. Your Rights

If you are based in the UK or EEA, you have rights under data protection law, including:

  • The right of access to your personal data

  • The right to rectification of inaccurate information

  • The right to erasure (“right to be forgotten”)

  • The right to restrict processing

  • The right to data portability

  • The right to object to certain processing

  • The right to withdraw consent (where applicable)

You can opt out of marketing communications at any time using the unsubscribe link in our emails.

We may need to verify your identity before processing your request.

9. Complaints

If you have concerns about how we handle your personal data, please contact us and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. International Transfers

Your personal information may be transferred outside the United Kingdom or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last updated” date.

12. Contact Us

If you have any questions or wish to exercise your rights, please contact us:

Email: info@kitchboom.com
Address: 1 Nestles Avenue, Hayes, England, UB3 4UZ, United Kingdom

For the purposes of applicable data protection law, KitchBoom is the data controller of your personal information.